Terms & Privacy

1. Definitions

"Account" — the personal record created when you sign in with Google, Apple or Telegram.

"Crystals" — the in-app unit used to unlock readings, features and items. Crystals are a limited, revocable, non-transferable licence, not electronic money, not a payment instrument and not a security.

"Virtual Items" — crystals, decks, experience, levels, streaks, subscriptions and any other digital entitlement inside the Service.

"Subscription" — a time-limited access plan (week, month or year).

"AI Output" — any text produced by an artificial-intelligence model in the Service, including readings, horoscopes, companion and therapist replies and photo-reading interpretations.

"Payment Provider" — Destream (destream.io) for card payments and Telegram (Telegram Stars) for payments inside Telegram.

2. Nature of the Service — entertainment only

Lifloris is an entertainment and self-reflection product built around tarot imagery, horoscopes, mini games and AI conversation. It makes no claim of predictive accuracy and provides no factual, professional or expert service of any kind.

AI Output is generated automatically, may be inaccurate, incomplete, contradictory or fictional, is not reviewed by a human before you see it, and must never be relied on as a statement of fact.

The Service is not medical, psychological, psychiatric, legal, financial, tax, insurance or investment advice, and does not create a doctor-patient, therapist-client, lawyer-client or fiduciary relationship. The AI companion and the AI therapist are software features named for their style of conversation, not licensed professionals.

The Service is not a crisis service. If you are in danger, or thinking about harming yourself or another person, contact your local emergency number or a crisis line immediately.

You are solely responsible for every decision you take after using the Service.

3. Eligibility

You must be at least 18 years old, or at least 16 with verifiable consent of a parent or legal guardian where your local law permits it.

You must have the legal capacity to enter into a contract and must not be barred from using the Service under any applicable law or sanctions regime.

One natural person may hold one Account. Accounts may not be sold, rented, shared, pooled or transferred, and access credentials may not be disclosed to anyone.

You are responsible for complying with the laws of the country from which you access the Service, including any local restrictions on divination or entertainment content.

4. Account, sign-in and account linking

You sign in with a third-party identity provider (Google, Apple or Telegram). We never receive or store the password of that provider.

Signing in with more than one provider links them to a single Lifloris Account so that balance and progress remain identical everywhere. When two records are merged, the higher value of crystals, experience, level and streak is kept and owned decks are combined; nothing is deducted.

You are responsible for all activity under your Account and for the security of the identity provider you use. Notify us through the in-app support chat without undue delay if you suspect unauthorised access.

We may suspend or terminate an Account, with or without prior notice where the law allows, if we reasonably believe it is involved in fraud, chargeback abuse, exploitation of a bug, automated or scripted play, multi-accounting for rewards, payment reversal without cause, or any breach of section 8.

On termination for breach, unused Virtual Items are forfeited without compensation to the extent permitted by law.

5. Virtual Items, crystals and pricing

Virtual Items are licensed, not sold. You receive a personal, non-exclusive, non-sublicensable, revocable licence to use them inside the Service. They hold no monetary value, cannot be redeemed for cash, cannot be transferred between Accounts and cannot be traded outside the Service.

Prices are displayed in the Service before you confirm a purchase. The amount shown is the amount charged: payment-provider commission is borne by Lifloris and is not added on top.

The displayed currency (euro or US dollars) follows the country set in your profile; inside Telegram the same value is charged in Telegram Stars. Currency conversion, bank fees or card-issuer charges are outside our control.

We may change future prices, reward sizes, drop rates, daily limits and the crystal cost of features. Changes apply prospectively only and never reduce an entitlement you have already paid for.

We may discontinue an individual feature or deck. If a paid entitlement becomes unusable for reasons within our control and you have not substantially used it, we will grant equivalent crystals.

6. Payments, subscriptions and renewals

Card payments are processed by Destream and payments inside Telegram by Telegram Stars. The payment form belongs to the Payment Provider; your card data is entered on their systems and is never transmitted to or stored by Lifloris.

A purchase is concluded when the Payment Provider confirms the payment to us. Virtual Items are credited automatically at that moment; crediting may take a short time if the provider is delayed.

A Subscription grants access for its stated period. Where a recurring plan is offered inside Telegram, renewal, renewal price and cancellation are handled by Telegram: you may cancel at any time in Telegram and access continues until the end of the paid period. Weekly and yearly plans are one-off purchases and do not renew automatically.

Cancelling a Subscription stops future charges. It does not retroactively refund the current period.

You must use a payment method you are lawfully entitled to use. Initiating a chargeback instead of contacting support is a breach of these Terms and may lead to suspension.

7. Right of withdrawal and refunds

All Virtual Items are digital content delivered immediately. By confirming a purchase you expressly request immediate performance and acknowledge that you thereby lose any statutory right of withdrawal that would otherwise apply to digital content (including under Article 16(m) of EU Directive 2011/83/EU and equivalent national rules).

Accordingly, purchases are final and non-refundable once the Virtual Item has been credited.

This exclusion does not affect mandatory consumer rights that cannot lawfully be waived in your country of residence, nor your rights where the Service is faulty.

We will restore the entitlement or refund the specific charge where: money was taken and the Virtual Item was not credited; the same purchase was charged more than once; or a purchase was made through a proven unauthorised use of your payment method. Raise such cases in the in-app support chat with the transaction number shown in the store; we aim to answer within 5 business days.

Reward crystals obtained free of charge (gifts, streaks, games, rewarded videos) are never refundable or exchangeable.

8. Acceptable use

You must not: use the Service unlawfully or to harm others; upload content you have no right to use; upload photographs of another identifiable person without their consent; upload sexual content involving minors or any illegal material; attempt to obtain Virtual Items without paying; reverse engineer, decompile, scrape, or probe the Service; interfere with, overload or circumvent rate limits, security or access controls; resell access or automate interaction with the Service or the bot.

You must not use AI Output to produce content that is unlawful, defamatory, discriminatory, harassing or misleading, nor present AI Output as professional advice to third parties.

We may remove content and restrict features where we reasonably believe this section has been breached.

9. Your content and licence to us

You retain ownership of the questions, messages and photographs you submit ('User Content').

You grant Lifloris a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and process User Content strictly for the purpose of operating the Service for you — including transmitting it to the AI providers listed in the Privacy Policy — and, in anonymised and aggregated form that cannot identify you, to maintain, secure and improve the Service. This licence ends for identifiable content when you delete it or your Account.

You warrant that you hold the rights necessary to grant that licence.

10. Our intellectual property

The Lifloris name, logo, interface, card artwork, written content, prompts and software are owned by Lifloris or its licensors and are protected by copyright and other laws.

You receive no rights other than the limited right to use the Service personally and non-commercially.

AI Output generated for you may be saved and shared personally. Commercial redistribution of the Service's artwork or of bulk AI Output is not permitted without our written consent.

11. Third-party services

The Service depends on independent providers: Lovable Cloud (hosting, database, AI gateway), OpenAI and DeepSeek (text and vision generation), Telegram (bot, mini app, Telegram Stars), Destream (card payments), Google and Apple (sign-in), Google AdSense (display ads on public pages and in the app) and advertising networks where rewarded video is offered.

Each provider acts under its own terms and privacy policy. We do not control their availability, pricing, moderation decisions, payment holds or content filters.

We are not liable for their acts or omissions. Where a third-party failure prevents delivery of something you paid for, we restore the Virtual Item on our side as soon as the payment can be confirmed.

12. Availability and changes to the Service

The Service is provided on an 'as is' and 'as available' basis. We do not warrant uninterrupted, error-free or secure operation, nor that AI Output will meet your expectations.

We may modify, suspend or discontinue any part of the Service for maintenance, security, legal or commercial reasons, and will give reasonable notice in the app where a material paid feature is affected.

13. Limitation of liability

To the maximum extent permitted by law, Lifloris is not liable for indirect, incidental, special, consequential or punitive damages, loss of profit, data, opportunity or goodwill, nor for any decision taken in reliance on AI Output, a reading, a horoscope or a game outcome.

Our total aggregate liability arising out of or connected with the Service is limited to the total amount you actually paid to Lifloris in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded, including mandatory consumer rights.

14. Indemnity

You agree to indemnify and hold Lifloris harmless from third-party claims, losses and reasonable legal costs arising from your breach of these Terms, your unlawful use of the Service, or User Content you submitted without the necessary rights or consents.

15. Term, suspension and deletion

These Terms apply for as long as you hold an Account.

You may delete your Account at any time in Settings; deletion removes your personal data as described in the Privacy Policy and forfeits unused Virtual Items.

Sections that by their nature should survive termination (licences granted to us in anonymised form, intellectual property, liability, indemnity, governing law) survive it.

16. Changes to these Terms

We may update these Terms. The date at the top always identifies the current version, and material changes are announced in the app before they take effect.

Continuing to use the Service after a change takes effect constitutes acceptance. If you do not accept a change, stop using the Service and delete your Account.

17. Governing law, disputes and contact

These Terms are governed by the law of the Republic of Cyprus, without prejudice to the mandatory consumer-protection rules of your country of habitual residence.

Before any formal proceedings you agree to raise the dispute in the in-app support chat and allow 30 days for a good-faith resolution. Consumers in the EU may also use the European Commission's online dispute-resolution platform.

Nothing here deprives a consumer of the right to bring proceedings in the courts of their place of residence.

All contact, including complaints, refund requests and legal notices: Settings → Write to support (the in-app support chat). Replies appear in the same chat, so please keep the app installed while a case is open.